Shipping, Returns & Exchanges

Returns & Exchanges:

We want you to love your Loll-le Gaggin purchase! Items purchased on lolllegaggin.com may be returned to for exchange or return within 30 days of original invoice date. We will accept a return on any unworn, unaltered items, with the original packing slip. Sale items are a final sale and therefore are not eligible for exchange or return. 

Please email info@lolllegaggin.com for return requests. Please provide your name, address, order number, and reason for return. Returns will only be accepted with a Return Authorization Number. Approved returns will be credited for the purchase price of your item. Once your return is processed, a credit will be issued for the merchandise amount only. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing.

 

Please email info@lolllegaggin.com for exchange requests.  Please provide your name, address, order number, and full details of product exchange.  Customers will be required to pay return shipping as well as a $5.00 shipping charge for exchanges to be shipped.

 

Items purchased at an authorized Loll-le Gaggin Jewelry retailer must be returned directly to the store where they were purchased. Items that are customized cannot be returned.

Shipping:

Shipping Method

Delivery Time

Shipping Cost

USPS - Priority

7-10 business days

$5 flat rate or FREE for orders $100 and over

USPS - Expedited

3-5 business days

$10 flat rate

*Order processing time 2-5 business days.

*Expedited orders placed before 2pm CST M-F will ship same day. Any order placed after 2pm CST or over the weekend will process the next business day.

Jewelry Care:

We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals. Periodically inspect clasps and closures.  To brighten up your jewelry pieces a jewelry cleaning cloth can be applied.